Privacy policy

1. Data controller

The controller of the personal data collected through this website is:

• Owner: Georgi Borisov Aleksandrov, operating under the trade name “Z-Innova”
• Tax ID (NIF/CIF): X9871999K
• Registered address: [DOMICILIO FISCAL / REGISTERED ADDRESS]
• Email: contacto@z-innova.com
• Phone: +34 641 85 47 92

2. Data we process

We only process the data you provide to us through the channels available on the site:

• Contact form: name, email address, subject and message.
• Chat assistant (ZIA): the content of the messages you write in the conversation. We recommend not including unnecessary personal data in the chat.
• Call booking: the data you enter in the booking system (name, email address and any fields you fill in when booking).

The site does not use analytics or advertising tools that collect browsing data for profiling purposes.

3. Purposes of processing

• To handle and reply to the enquiries you send us through the contact form.
• To provide the conversational assistant service and answer your questions about our services.
• To manage the booking and holding of the calls or meetings you request.
• To maintain the security and proper technical operation of the site.

4. Legal basis

• Your consent, given when you voluntarily submit the form, use the chat or book a call (Art. 6(1)(a) GDPR).
• Pre-contractual measures taken at your request, where your enquiry relates to engaging our services (Art. 6(1)(b) GDPR).
• Our legitimate interest in replying to communications received and keeping the site secure (Art. 6(1)(f) GDPR).

5. Retention period

We keep your data for as long as necessary to handle your enquiry or manage the relationship behind it and, once concluded, for the legally applicable periods to address potential liabilities. Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Recipients and data processors

We do not sell or share your data with third parties for commercial purposes. To provide the site's services we rely on providers acting as data processors:

• Resend (Resend, Inc.): email delivery platform through which we receive the contact form messages.
• Cal.com (European instance, cal.eu): call booking system; it processes the data you enter when booking an appointment.
• OpenAI: processes the content of chat messages to generate the ZIA assistant's replies.

We may also disclose data to public administrations and competent authorities where required by law.

7. International transfers

Some of these providers (in particular Resend and OpenAI) may process data in the United States. In such cases, the transfer is covered by the safeguards provided for in the GDPR, such as the standard contractual clauses approved by the European Commission or, where applicable, the provider's certification under the EU-U.S. Data Privacy Framework.

8. Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw any consent given.

To exercise them, send your request to contacto@z-innova.com stating the right you wish to exercise. We may ask you for additional information to verify your identity.

9. Complaints to the supervisory authority

If you consider that the processing of your data does not comply with the law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) through its website at www.aepd.es.

10. Changes to this policy

We may update this policy to reflect legal changes or changes to the site's services. The current version, together with its update date, will be published on this page.